Return Policy

Please inspect your products carefully on delivery and before installation to check for any defects.

If you experience any issues, please contact our Customer Services team on customerservices@deta.co.uk and provide the following details:

• Full name
• Order number
• Returning product SKU code
• The reason for the return

If you have any problems with your products you must tell us about the problem using the contact details on our website:

(a) where you are a consumer, as soon as possible and before the product is used or installed; or

(b) if you are a business customer, within 48 hours of receiving your order.

We will investigate any issues reported to us and notify you whether we agree that the products are defective and what your options are:

(a) for business customers, if we agree that your products were defective, we will offer you either a replacement of the product (if available) or a credit for the price you paid (if not); and

(b) for consumer customers, you will be entitled to either a replacement (or equivalent) product or a refund if you notify us of the problem within 30 days of receiving your order. If you notify us after that time, we will offer to either repair or replace the defective product with an identical or an equivalent product.

Whilst we are investigating any defective products, please ensure that the products are stored safely to avoid further damage and not used in any installation.  

While we investigate, please ensure the product:

• is stored safely
• is not installed or used
• is protected from further damage

If you need to return a product and have received a Returns Authorisation Number from the Customer Services team, please send it to:

For more information, please see our Terms of Business .